{"id":15,"date":"2025-01-25T02:48:13","date_gmt":"2025-01-25T02:48:13","guid":{"rendered":"https:\/\/xstore.8theme.com\/elementor\/demos\/hemp-and-cbd\/?page_id=9"},"modified":"2025-01-25T08:52:40","modified_gmt":"2025-01-25T08:52:40","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/chemagora.eu\/cs\/refund_returns\/","title":{"rendered":"Z\u00e1sady vr\u00e1cen\u00ed pen\u011bz a vr\u00e1cen\u00ed zbo\u017e\u00ed"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"15\" class=\"elementor elementor-15\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4a4d25d e-flex e-con-boxed e-con e-parent\" data-id=\"4a4d25d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-65170a51 elementor-widget elementor-widget-text-editor\" data-id=\"65170a51\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 3 []\"><strong>Ve spole\u010dnosti Chemagora jsme odhodl\u00e1ni poskytovat vysoce kvalitn\u00ed produkty a v\u00fdjime\u010dn\u00e9 slu\u017eby z\u00e1kazn\u00edk\u016fm. Va\u0161e spokojenost je na\u0161\u00ed nejvy\u0161\u0161\u00ed prioritou a vyvinuli jsme komplexn\u00ed politiku vr\u00e1cen\u00ed pen\u011bz a vracen\u00ed zbo\u017e\u00ed, abychom zajistili bezprobl\u00e9mov\u00e9 nakupov\u00e1n\u00ed.<\/strong><\/p><div><hr \/><\/div><h3>\u00a0<\/h3><h3><strong>1. Zp\u016fsobilost k vr\u00e1cen\u00ed<\/strong><\/h3><p>P\u0159ij\u00edm\u00e1me vr\u00e1cen\u00ed produkt\u016f, kter\u00e9 spl\u0148uj\u00ed n\u00e1sleduj\u00edc\u00ed krit\u00e9ria:<\/p><ul data-spread=\"false\"><li><p>Zbo\u017e\u00ed je nepou\u017eit\u00e9, neotev\u0159en\u00e9 a v p\u016fvodn\u00edm obalu.<\/p><\/li><li><p>\u017d\u00e1dost o vr\u00e1cen\u00ed je zah\u00e1jena do 14 dn\u016f od obdr\u017een\u00ed.<\/p><\/li><li><p>Produkt nen\u00ed zak\u00e1zkovou objedn\u00e1vkou ani nevratnou polo\u017ekou (nap\u0159. zbo\u017e\u00ed podl\u00e9haj\u00edc\u00ed rychl\u00e9 zk\u00e1ze, chemik\u00e1lie na zvl\u00e1\u0161tn\u00ed objedn\u00e1vku nebo zbo\u017e\u00ed ur\u010den\u00e9 k v\u00fdprodeji).<\/p><\/li><\/ul><p>Chcete-li zjistit, zda va\u0161e polo\u017eka spl\u0148uje podm\u00ednky pro vr\u00e1cen\u00ed, kontaktujte n\u00e1\u0161 t\u00fdm z\u00e1kaznick\u00fdch slu\u017eeb a uve\u010fte podrobnosti o va\u0161\u00ed objedn\u00e1vce.<\/p><div><hr \/><\/div><h3>\u00a0<\/h3><h3><strong>2. Proces vr\u00e1cen\u00ed<\/strong><\/h3><p>Chcete-li zah\u00e1jit vr\u00e1cen\u00ed, postupujte takto:<\/p><ol start=\"1\" data-spread=\"false\"><li><p><strong>Kontaktujte n\u00e1s:<\/strong> Po\u0161lete e-mail na\u0161emu t\u00fdmu z\u00e1kaznick\u00e9 podpory na adresu <a>podpora@chemagora.com<\/a> nebo n\u00e1m zavolejte na [telefonn\u00ed \u010d\u00edslo z\u00e1kaznick\u00e9 podpory]. Uve\u010fte \u010d\u00edslo objedn\u00e1vky, podrobnosti o produktu a d\u016fvod vr\u00e1cen\u00ed.<\/p><\/li><li><p><strong>Schv\u00e1len\u00ed:<\/strong> Jakmile bude va\u0161e \u017e\u00e1dost o vr\u00e1cen\u00ed schv\u00e1lena, poskytneme v\u00e1m \u010d\u00edslo RMA (Return Merchandise Authorization) a podrobn\u00e9 pokyny.<\/p><\/li><li><p><strong>Obal:<\/strong> Ujist\u011bte se, \u017ee je zbo\u017e\u00ed bezpe\u010dn\u011b zabaleno, aby nedo\u0161lo k po\u0161kozen\u00ed b\u011bhem p\u0159epravy.\u00a0<\/p><\/li><li><p><strong>Doprava:<\/strong> Ode\u0161lete polo\u017eku na adresu uvedenou v pokynech pro vr\u00e1cen\u00ed. Z\u00e1kazn\u00edci jsou zodpov\u011bdn\u00ed za n\u00e1klady na zp\u00e1te\u010dn\u00ed dopravu, leda\u017ee by vr\u00e1cen\u00ed bylo zp\u016fsobeno chybou na na\u0161\u00ed stran\u011b (nap\u0159. nespr\u00e1vn\u00fd nebo vadn\u00fd produkt).<\/p><\/li><\/ol><div><hr \/><\/div><h3>\u00a0<\/h3><h3><strong>3. Z\u00e1sady vr\u00e1cen\u00ed pen\u011bz<\/strong><\/h3><p>Jakmile bude va\u0161e vr\u00e1cen\u00e9 zbo\u017e\u00ed p\u0159ijato a zkontrolov\u00e1no, budeme v\u00e1s informovat o schv\u00e1len\u00ed nebo zam\u00edtnut\u00ed va\u0161\u00ed refundace. Schv\u00e1len\u00e9 refundace budou zpracov\u00e1ny n\u00e1sledovn\u011b:<\/p><ul data-spread=\"false\"><li><p><strong>P\u016fvodn\u00ed zp\u016fsob platby:<\/strong> Pen\u00edze budou vr\u00e1ceny p\u016fvodn\u00ed platebn\u00ed metodou do 5\u201310 pracovn\u00edch dn\u016f.<\/p><\/li><li><p><strong>\u010c\u00e1ste\u010dn\u00e9 refundace:<\/strong> V ur\u010dit\u00fdch situac\u00edch m\u016f\u017ee b\u00fdt poskytnuta \u010d\u00e1ste\u010dn\u00e1 n\u00e1hrada za polo\u017eky, kter\u00e9 nejsou v p\u016fvodn\u00edm stavu, jsou po\u0161kozen\u00e9 nebo jim chyb\u00ed d\u00edly z d\u016fvod\u016f, kter\u00e9 nebyly zp\u016fsobeny na\u0161\u00ed chybou.<\/p><\/li><\/ul><div><hr \/><\/div><h3>\u00a0<\/h3><h3><strong>4. Nevratn\u00e9 polo\u017eky<\/strong><\/h3><p>N\u00e1sleduj\u00edc\u00ed polo\u017eky nelze vr\u00e1tit ani vr\u00e1tit:<\/p><ul data-spread=\"false\"><li><p>Otev\u0159en\u00e9 nebo pou\u017eit\u00e9 produkty.<\/p><\/li><li><p>Zbo\u017e\u00ed na zak\u00e1zku nebo na zak\u00e1zku.<\/p><\/li><li><p>Produkty, kter\u00e9 jsou nebezpe\u010dn\u00e9, omezen\u00e9 nebo podl\u00e9haj\u00ed zk\u00e1ze.<\/p><\/li><li><p>V\u00fdprodejov\u00e9 nebo doprodejov\u00e9 polo\u017eky.<\/p><\/li><\/ul><div><hr \/><\/div><h3>\u00a0<\/h3><h3><strong>5. V\u00fdm\u011bny<\/strong><\/h3><p>Polo\u017eky vym\u011bn\u00edme pouze v p\u0159\u00edpad\u011b, \u017ee jsou vadn\u00e9 nebo po\u0161kozen\u00e9. Pokud pot\u0159ebujete v\u00fdm\u011bnu, kontaktujte n\u00e1s na <a>podpora@chemagora.eu<\/a>\u00a0s \u00fadaji o va\u0161\u00ed objedn\u00e1vce.<\/p><div><hr \/><\/div><h3>\u00a0<\/h3><h3><strong>6. Po\u0161kozen\u00e9 nebo vadn\u00e9 polo\u017eky<\/strong><\/h3><p>Pokud v\u00e1m zbo\u017e\u00ed doraz\u00ed po\u0161kozen\u00e9 nebo vadn\u00e9:<\/p><ul data-spread=\"false\"><li><p>Informujte n\u00e1s do 48 hodin od doru\u010den\u00ed.<\/p><\/li><li><p>Poskytn\u011bte fotografie po\u0161kozen\u00e9ho nebo vadn\u00e9ho produktu spolu s podrobnostmi va\u0161\u00ed objedn\u00e1vky.<\/p><\/li><li><p>Zajist\u00edme v\u00fdm\u011bnu nebo vr\u00e1cen\u00ed pen\u011bz bez dal\u0161\u00edch n\u00e1klad\u016f.<\/p><\/li><\/ul><div><hr \/><\/div><h3>\u00a0<\/h3><h3><strong>7. Storna<\/strong><\/h3><p>Objedn\u00e1vky lze zru\u0161it do 24 hodin od zad\u00e1n\u00ed, pokud je\u0161t\u011b nebyly odesl\u00e1ny. Chcete-li objedn\u00e1vku zru\u0161it, okam\u017eit\u011b kontaktujte n\u00e1\u0161 t\u00fdm z\u00e1kaznick\u00fdch slu\u017eeb. Jakmile je objedn\u00e1vka odesl\u00e1na, nelze ji zru\u0161it a mus\u00ed se \u0159\u00eddit v\u00fd\u0161e uveden\u00fdm postupem vr\u00e1cen\u00ed.<\/p><div><hr \/><\/div><h3>\u00a0<\/h3><h3><strong>8. Mezin\u00e1rodn\u00ed n\u00e1vraty<\/strong><\/h3><p>U mezin\u00e1rodn\u00edch objedn\u00e1vek je proces vr\u00e1cen\u00ed stejn\u00fd. Upozor\u0148ujeme v\u0161ak:<\/p><ul data-spread=\"false\"><li><p>Z\u00e1kazn\u00edci jsou zodpov\u011bdn\u00ed za ve\u0161ker\u00e9 poplatky za zp\u00e1te\u010dn\u00ed p\u0159epravu, cla a dan\u011b.<\/p><\/li><li><p>Vr\u00e1cen\u00ed pen\u011bz bude vyd\u00e1no po ode\u010dten\u00ed v\u0161ech p\u0159\u00edslu\u0161n\u00fdch p\u0159epravn\u00edch n\u00e1klad\u016f, cel nebo dan\u00ed zaplacen\u00fdch spole\u010dnost\u00ed Chemagora.eu<\/p><\/li><\/ul><h3>\u00a0<\/h3><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>At Chemagora, we are committed to providing high-quality products and exceptional customer service. Your satisfaction is our top priority, and we have developed a comprehensive&#8230;<\/p>","protected":false},"author":1,"featured_media":2027,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-15","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/chemagora.eu\/cs\/wp-json\/wp\/v2\/pages\/15","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/chemagora.eu\/cs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/chemagora.eu\/cs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/chemagora.eu\/cs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/chemagora.eu\/cs\/wp-json\/wp\/v2\/comments?post=15"}],"version-history":[{"count":0,"href":"https:\/\/chemagora.eu\/cs\/wp-json\/wp\/v2\/pages\/15\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/chemagora.eu\/cs\/wp-json\/wp\/v2\/media\/2027"}],"wp:attachment":[{"href":"https:\/\/chemagora.eu\/cs\/wp-json\/wp\/v2\/media?parent=15"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}