At Chemagora, we prioritize fast, secure, and reliable delivery of your orders. Below is an in-depth guide to our shipping options, costs, and processes to ensure transparency and convenience for our customers worldwide.
Delivery Times
Europe: Orders are delivered within 3-4 business days.
Worldwide: Orders are delivered within 5-7 business days.
Orders placed and paid for before 12:00 PM (CET) are shipped the same day. Payments made using cryptocurrency are prioritized for faster processing and automatically include insurance.
Shipping Options
We offer three distinct shipping modes to accommodate your needs:
1. Free Shipping
Eligibility: Available for orders exceeding €200.
Delivery Times:
Europe: 3-4 business days.
Worldwide: 5-7 business days.
Tracking: Not included.
2. Lettermail Shipping
Packaging: Delivered in a plain white envelope for discretion.
Delivery Times:
Europe: 3-4 business days.
Worldwide: 5-7 business days.
Costs:
Europe: €10.
Worldwide: €30.
Tracking: Not included.
3. Express Shipping
Features: Tracked shipping for real-time updates on your shipment.
Delivery Times:
Europe: 3-4 business days.
Worldwide: 5-7 business days.
Costs:
Europe: €15.
Worldwide: €45.
Tracking: Provided upon dispatch.
4. Express and Insured Shipping
Features: Includes tracking and full insurance coverage for added security.
Delivery Times:
Europe: 3-4 business days.
Worldwide: 5-7 business days.
Costs:
Europe: €45.
Worldwide: €75.
Tracking: Provided upon dispatch.
Insurance: Covers the full value of your order.
Same-Day Shipping
Orders received and fully paid before 12:00 PM (CET) are shipped on the same business day.
Payments made using cryptocurrency are processed with priority and automatically include insurance.
Packaging
We ensure all shipments are packaged securely and discreetly to protect your privacy:
Orders are shipped in plain, unbranded packaging.
Sensitive materials are further safeguarded to avoid any damage during transit.
Customs and Duties
For international orders, please be aware:
Customs Clearance: Your order may be subject to customs clearance, which could delay delivery.
Taxes and Duties: Any applicable duties, taxes, or fees are the responsibility of the customer.
Ensure compliance with your local regulations before placing an order.
Tracking Information
Tracking details are provided for Express Shipping and Express & Insured Shipping options.
Tracking numbers will be sent to your registered email once the order is dispatched.
For questions regarding tracking or delivery status, please contact our support team.
Lost or Damaged Shipments
If your order is lost or arrives damaged, contact our customer support within 48 hours of delivery.
For insured shipments, full compensation or a replacement will be provided.
